Because steel is a globally produced and traded manufacturing material, differentiating one supplier from another is difficult based exclusively on product features and price. We distinguish ourselves by being committed to superior quality and service.

Involving all manufacturing and staff areas, from the CEO to the newest employee, we use a disciplined approach used to achieve consistency, reduce lead times, enhance safety, increase productivity and lower costs. Through IPC, every individual is trained as a process team member to manage the moment-by-moment performance of the process and to participate directly in its improvement. By placing responsibility and authority where it can most immediately impact the quality of the outcome, we have reinforced pride of ownership in the Steel's processes and its products. The process control involves a six-step model:

• Creating a positive environment
• Identifying key, measurable variables that affect product quality
• Developing and consistently upgrading the process control standards for these variables
• Written communication of all standards through the Control Area Notebook or Handbooks
• Statistical monitoring of processes to meet standards
• Diagnosing real or potential problems in order to correct processes and raise our standards

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